EMPLOYMENT

Position: Data Technician

Location: NASA/Langley Research Center, Hampton, VA (no relocation cost)

The NASA Technology Transfer System (NTTS) is a complex system for reporting and managing NASA's Intellectual Property.

The primary goals of this work are to provide NTTS support for the Innovative Partnership Program (IPP) Team/Office and Patent Counsel (PC)/Intellectual Property Law Team in the data management of all intellectual property, technology transfer and partnership activities.

Serve as a member of the Agency NTTS Application Team and communicate NTTS requirements to the personnel in the IPP and PC offices at the Center at which they are located.

Duties:

• Coordinate Center requirements for NTTS to the NTTS Project Office.
• Submit bug reports reported by Center users through NTTS Ticketing System
• Solicit feedback from users for improvements to NTTS and submit feature and modification requests through NTTS Ticketing System
• Track Center NTTS tickets, test solutions and communicate testing results to software developers through the NTTS Ticketing System and via e-mail as appropriate
• Participate in Application Specialist Teleconferences (Telcons are held Monday and Wednesday with additional ones scheduled on an "As Needed Basis.")
• Participate on NTTS sub-teams in the development of additional features of NTTS (e.g., reports, user guidelines, and training material).
• Approve NAMS IdMAX NTTS accounts for all Center users.
• Setup NTTS User privileges within NTTS for all Center users.
• Train Center users on the features and use of NTTS
• Work with Center users to develop documentation and procedures, (letters, reports, forms, reminders, etc.) specific to their work
• Coordinate with Center IPP Team/Office IT Systems
• Coordinate and assist Center users when support is needed from NTTS technical support and Help Desk.
• Develop, prepare, and maintain technology transfer data reports for monthly, quarterly, and annual IPP requirements.
• Report on technology transfer trends, patterns, and recommendations for improvement to the IPP Team/Office.
• Communicate professionally and courteously via telephone, e-mail and in person.
• Regularly evaluate workload and prioritize according to time-sensitive deadlines.
• Submit a monthly technical report for inclusion in the contract monthly technical report in a manner that fully documents performance requirements
• Draft and update a Desk Guide to document main aspects of this position.
• Understand Leads/Partnership management process and relevant NTTS Modules and Center processes

• High School diploma and 2 years administrative experience working in an office environment.
• Intermediate Skills and experience using MS Word, MS Excel, e-Mail software, and data management.
• Excellent communication skills required.

• A.A. Degree or higher in Office Technology, Information Technology or related field.
• Experience supporting a business office environment.
• Able to work well in a multi-project environment.
• Data Management experience.
• Professional experience that shows increasing responsibility.

Email resumes to acijob04101@aerospacecomputing.com